THE how
Businesses come to me for various reasons.
Sometimes it’s people not working together effectively. Other times it’s growing pains.
Whatever the presenting problem I have the solution.
I help businesses realise their potential by exploring what has worked outside of their industry, adopting evidence-based methods and frameworks to aid clear decision making.
Whether things have come to a crisis point, or you want to strategically plan for the next chapter, there is latent potential in every business, team and person.
Many people-based problems in business can be solved with research, teamwork, and a healthy dose of connection. When your team is leveraged in the design of solutions, it gives them enthusiasm and drive to start actioning the ideas and deliverables that they have had a hand in.
It’s a great privilege and responsibility to be a part of the process, and I look forward to designing success together.
Strategic Support, Practical Progress.
Who We Work With
Is it crystal clear?
We have all heard we should be working ON the business and not IN it. But that can be easier said than done when you’re running the show.
I help businesses develop clear strategic plans to enable ease of growth or prepare for scale or sale.
Define your long-term vision, identify what’s holding the business or your team back and then we make a clear plan for effective execution.
Core Focus: strategic planning
Runs on the Board.
It can be lonely at the top of an organisation.
Taking time to align leadership groups and teams toward common goals is a critical step to hitting lofty targets often set by a Board.
Using my collaborative frameworks and guidance, I can help you boost engagement, improve decision-making, and foster a culture of innovation. With the right support, that fire comes back as you see wins on the board.
Core Focus: strategic planning, vision activation
No More Arrested Development.
Got heaps of time to design and deliver a tailored program for your team? Been allocated loads of days to help grow capability and develop leadership?
I didn’t think so!
Holding a Fearless Organisation Certification (Amy C Edmondson), I meet teams where they’re at and design unique interactive learning experiences with a balance of theory and practice.
Let’s achieve those engagement and retention goals for lasting results.
Core Focus: tailored programs for teams and team leaders
Paint a Better Picture.
Knowing and understanding your customer or clients better will multiply existing efforts.
I work with you to refine customer profiling, improve customer experience strategies, and drive brand loyalty.
Whether you are briefing an agency to outsource some elements, or managing all marketing internally, customer insights make for more effective marketing campaigns.
Core Focus: customer profiling, campaign development
May I Speak with The Manager?
Turn the fear of customer complaints into empowerment to deliver exceptional customer experience. I help customer service teams excel by equipping them with tools to better understand customer needs, improving communication and satisfaction.
My unique training programs empower your team to handle challenges confidently, building lasting relationships with your customers.
Core Focus: training programs
Designed for the User in Mind
Are you find it hard to make your way through backlogs? Are your NPS scores stable yet subscriptions and sales are flailing? I collaborate with product development teams to enhance user experience by aligning product design with customer needs and feedback.
My approach helps you create innovative, user-centric solutions that not only meet market demands but also drive customer satisfaction and loyalty.
Core Focus: Training Programs
My unique, tried and tested approach involves:
A Clarity Analysis Blueprint to accelerate your organisations’ plans for growth. This helps provide your team with clarity and confidence. The focus is on simple solutions for maximum impact.
This is brought to life by using Collaborative Modelling and Tailored Innovative Frameworks to ensure the skills and expertise of your team are fully leveraged, aligned, and effectively utilised.
Like to know more? Let’s chat about how we can make the vision for your organisation and your team a reality!
About Liv
I’m Olivia (Liv) O’Connor.
I work with leaders in medium to large scale organisations to help their teams gain clarity on the work that they do and deal with uncertainty.
I founded Liv By Design to help companies to get better results by understanding their customers better. I help them design improved experiences for customers via a consultative and collaborative approach that also positively effects employee experience and engagement.
Together, we implement sustainable collaborative practices that help them get results fast and have complete confidence in their direction.
Ready to work together?
Case studies
