The key to improving the customer experience is building the team’s customer focus into everything they do. This is the only way to create sustainable improvements and processes. Improving customer experience is a game of continuous progress and focus but it pays dividends over time.
Organisations that focus on improving customer experience can achieve up to an 80% increase in revenue.
73% of customers agree that customer experience helps to drive their buying decision.
All service providers are increasingly recognising the need to be customer-centric and in disability, this is even more essential in order to create real choice and control for people with disability and their families.