Olivia O'connor
A little bit about Liv By Design

I’m Olivia O’Connor (or if you’ve known me for a while, Liv). I founded Liv By Design to help companies to get better results by understanding their customers better. I help them design improved experiences for customers via a consultative and collaborative approach that also positively effects employee experience and engagement. Through Liv By Design’s Clarity Analysis Blueprint I accelerate your organisations plans for growth by providing your team with clarity and confidence to make decisions fast and focus on big picture results. We focus on simple solutions for big impact. We bring this to life using Collaborative Modelling and Tailored Innovative Frameworks to ensure the skills and expertise of your team are fully leveraged in the design of solutions. It gives your team the excitement and drive to start actioning solutions and ideas that they have had a hand in. I work with leaders in medium to large scale organisations to help their teams gain clarity on the work that they do and deal with uncertainty. We implement sustainable collaborative practices that help them get results fast and have complete confidence in their direction. Like to know more? Let’s chat about how we can make the vision for your organisation and your team a reality!

“Thank you for the mindful and compassionate approach that you took to understanding our customers needs who are going through so much at the moment. Thank you again, for your high standard of work.  I look forward to seeing you soon.”

Bronwyn FitzgeraldChief Customer Officer

“We had the pleasure of having Olivia facilitate an important strategy session where two organisations were meeting for the first time to explore synergies and future strategies. Olivia put together the right type of session from our brief, and held the space so well, knowing when to let us talk and when to herd us back on track. For Olivia, this work is not just about turning up and doing a great job, although she absolutely does that, but it’s all also a mission for her – its about creating a better society. A heart-based, competent consultant, what more could you ask for?”

Pip BrennanExecutive Director at Health Consumers Council

“Liv has facilitated various sessions with AB and as an organisation we always benefit from her facilitation skills and knowledge. She not only brings passion and humbleness into the room but also inspires the teams she works with and guides them to new ways of thinking. Her dedication to helping teams focus on the customer and help them unlock new ideas is hugely beneficial to any organisation including ours.”

Derek KnoxDirector

“Last Friday we had a great Design Thinking Workshop with the Kennerlys team, run by Liv, Chief Empowerment Officer from Liv By Design. Great interaction from the whole team, very worthwhile and some very prototypes that have already started, and each championed by different team members, I’m looking forward to DT having a common place in our business!”

Lejo OuwendykeDirector

“Olivia brings an authentic and empathetic approach to her design thinking workshops which allows all in the workshop to fully participate and engage. This practical approach allows for all voices to be heard in seeking solutions. Olivia is a delight to work with!”

Debbie ChildsCEO

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